bajiq's Privacy Policy — Your Data Is Our Responsibility

Introduction & Scope

bajiq ("we", "our", "platform") is an online casino and sports betting service operated for players in Bangladesh. Please read this privacy policy carefully before using our website, app, and related services.

This policy explains what types of personal information bajiq collects, why it is collected, how that information is processed and stored, and what your rights and choices are. By starting to use our services, you are considered to have accepted the terms of this policy.

This privacy policy applies together with bajiq's Terms & Conditions. In the event of any conflict, this policy takes precedence on matters of data protection.

Information We Collect

bajiq may collect information from you in various ways, divided into the following categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — minimum 21 years)
• Valid email address and mobile number
• Residential address
• Identity documents (copy of national ID card or passport)
• Financial transaction details (partial details of bKash, Nagad, Rocket, Upay, or bank account numbers)
• Conversations during support provided via live chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Pages you visit, login times, and session duration
• Data collected through cookies and similar tracking technologies
• Gaming history and betting records

2.3 Information Received from Third Parties

• From identity verification service providers
• From payment processing partners (bKash, Nagad, Rocket, Upay, and banks)
• From fraud prevention and security service providers

Purpose of Data Collection

bajiq uses your personal information for the following legitimate purposes:

• Account management: Registration, login, account security, and identity verification.
• Financial transactions: Processing deposits and withdrawals and maintaining financial records.
• Service improvement: Analyzing user experience and improving platform performance.
• Customer support: Managing support provided via live chat and email ([email protected]).
• Security and fraud prevention: Detecting suspicious activity and protecting accounts.
• Responsible gaming: Monitoring excessive play patterns and providing assistance when needed.
• Communications: Sending important service updates, security notifications, and information you have requested.

We do not use your information for marketing communications without your prior consent. You can stop receiving marketing messages at any time.

Data Storage & Security

bajiq applies industry-standard technical and organizational measures to protect your information. We use SSL (Secure Socket Layer) encryption, which keeps all data transmitted between your browser and our servers encrypted.

4.1 Security Measures

• SSL/TLS encryption applied on all connections
• Sensitive data (passwords, financial details) stored in encrypted form
• Two-factor authentication option for account access
• Regular security audits and vulnerability testing
• Data access restricted to authorized personnel only
• Automated monitoring system for suspicious activity

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, financial transaction records and identity verification information are retained for the period required by applicable legal obligations.

Data Sharing & Third Parties

bajiq does not sell or rent your personal information. However, certain information may be shared with selected third parties in the following circumstances:

• Payment partners: Minimum information necessary to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: To confirm your identity and prevent access by minors.
• Technology service providers: Cloud hosting, data analytics, and cybersecurity services, who are contractually bound to comply with our privacy standards.
• Legal requirements: Providing information upon court order or a legitimate request from a government authority.
• Fraud prevention: In investigations of active fraud or criminal activity.

All third parties are required to maintain data protection standards equivalent to those of bajiq and may not use the information received for any other purpose.

Cookies & Tracking Technology

bajiq uses cookies and similar tracking technologies to operate the website effectively and improve your experience.

6.1 Types of Cookies

• Essential cookies: Necessary for session management, maintaining login status, and security-related functions.
• Functional cookies: Remember your language preference and other personalized settings.
• Analytics cookies: To understand which pages are used most — this information is analyzed in aggregate and is not personally identifiable.

Cookies can be controlled by changing your browser settings. Please note that disabling certain cookies may limit platform functionality.

Your Rights & Choices

As a bajiq user, you have the following rights regarding your own information:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to ask that incorrect or incomplete information in your account be corrected.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, some data may need to be retained due to legal obligations.
• Right to restrict processing: The right to request that use of your information be limited for specific purposes.
• Right to withdraw from marketing: The right to opt out of marketing communications at any time.
• Right to lodge a complaint: The right to contact the support team if you have a complaint about how we handle your data.

To exercise these rights, contact our support team via email or live chat.

Protection of Minors

bajiq is strictly for those aged 21 and above. We do not knowingly collect information from any person under the age of 21. Age verification is mandatory at account registration.

If we suspect any user may be a minor, we will immediately suspend their account and delete any information collected. Parents and guardians may contact us regarding suspected accounts.

International Data Transfers

As an international service, bajiq may store or process your information on servers located outside Bangladesh. Wherever your information is processed, we ensure that the protection standards described in this privacy policy apply.

For data transfers, we use internationally recognized agreements, Standard Contractual Clauses, or similar legal frameworks that ensure adequate protection of your information.

Changes to Policy

bajiq may update this privacy policy from time to time. If significant changes are made, we will notify you via your registered email address or through a notice on the platform.

If you continue using the service after a revised policy is published, you are considered to have accepted the new policy. It is your responsibility to visit this page regularly and read the latest version.

If you need a previous version of the policy, please request it from our support team.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your request properly and take appropriate action.