❓ Frequently Asked Questions

Answers to All Your Questions About bajiq

Deposits, withdrawals, KYC verification, betting rules, and customer support — find clear answers here to every question that might come to mind before playing at bajiq.

Whether you're new to bajiq or a returning player, lots of questions come up. From account verification to depositing with bKash or Nagad, the withdrawal process, BPL betting rules, or getting in touch with the support team — this page covers more than 20 questions across five key categories. If you can't find your question here, chat with us anytime via 24/7 live chat.

Frequently Asked Questions

Identity Verification (KYC)

Identity verification (KYC) ensures that every account belongs to a real person and that no fake or unauthorized users are on the platform. It protects your account's security, prevents money laundering, and ensures that withdrawal funds reach the right person. At bajiq, all information is kept secure through SSL encryption.

bajiq generally accepts a National ID card (NID), a valid passport, or a birth registration certificate. The document photo must be clear, fully visible, and not expired. A recent bank statement or utility bill may also be requested for address verification. Contact the support team via live chat to find out the specific requirements.

Yes, this is very important. The name registered on your bajiq account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be delayed or blocked. Make sure you provide accurate information at the time of registration.

If your KYC application is rejected, don't worry. First, read the reason carefully — this usually happens when the photo is unclear, the document is partially visible, or it is expired. Take a photo of the full document in good lighting and resubmit. If the problem persists, contact us directly via live chat or at [email protected] — the team will guide you in the right direction.

At bajiq, every user's personal information and documents are kept secure through SSL encryption. This information is not shared with third parties and is used only for identity verification purposes. To learn more about our privacy practices, visit the Privacy Policy page.

BPL & International Matches

Yes. bajiq offers betting on the Bangladesh Premier League (BPL), T20 World Cup, IPL, and various other international cricket tournaments. You can place bets across multiple markets including match winner, top batsman, and over/under total runs. Visit the cricket page for more details.

Decimal odds are very straightforward. For example, if the odds are 2.50 and you bet ৳100, you will receive ৳250 if you win (profit of ৳150 plus your original ৳100 stake). The calculation is: stake amount × odds = total return. The higher the odds, the lower the chance of winning but the greater the reward. If you are new, start with lower odds.

If a match is cancelled due to rain or another reason and declared a no-result, the bet is generally voided and your original stake is returned to your account. However, rules may vary for specific markets — read the terms and conditions for full details or ask via live chat.

An accumulator (or "acca") bet lets you select multiple matches or events together. The odds of each selection are multiplied to form the total odds, which means the potential payout can be much higher. However, if any one selection is wrong, the entire bet is lost. For example, if you place a bet on Bangladesh vs India and another match together, both results must be correct.

Withdrawal Questions

For fully verified accounts at bajiq, withdrawal requests are generally processed within 5 to 30 minutes. bKash, Nagad, and Rocket are the fastest methods. Bank transfers may take a little longer. With KYC completed and your name verified, withdrawals go through smoothly.

The minimum withdrawal amount at bajiq is ৳1,000. Withdrawal requests below this amount cannot be made. Before withdrawing, make sure your account balance is above this limit and your KYC verification is complete.

Yes. bajiq operates 24 hours a day, 7 days a week. You can submit a withdrawal request at night, on weekends, or at any time, and it is generally processed within 5 to 30 minutes. Bank transfers may take a little longer due to the bank's own operating hours.

No. For security reasons, withdrawals are sent only to a wallet or bank account registered in your own name. It is not possible to withdraw to someone else's bKash, Nagad, or any other account. This is done to protect your funds.

If more than 30 minutes have passed and your withdrawal still shows as pending, first confirm that your KYC verification is complete and your wallet name matches. If the issue remains, contact us via live chat or email [email protected] with your transaction ID and full details.

Customer Support

bajiq has two support channels. First, 24/7 live chat — chat directly from any page on the site. Second, email — write to [email protected]. Both channels offer support in Bengali and English.

bajiq's support team can assist in both Bengali and English. Full Bengali support is ensured with Bangladeshi players in mind, so you can communicate in whichever language you are comfortable with.

For a faster resolution, have the following information handy before contacting support: your registered email or phone number, the transaction ID or bet reference number (if applicable), a brief description of the issue, and the time the issue occurred. Having this information helps the team resolve your issue much more quickly.

Yes. bajiq's live chat support is available 24 hours a day, 7 days a week, 365 days a year. Whether it's 3 AM or 6 AM — knock on live chat any time for help. Email responses may take a little longer.

How to Deposit

bajiq offers five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount is ৳300 for all methods. Mobile wallet methods are the fastest and most convenient.

After logging into your bajiq account, go to the "Deposit" section and select bKash. Send money to the provided bajiq bKash number using the "Send Money" option in your bKash app and enter the transaction ID in the form. The minimum deposit is ৳300. Your balance is usually added to your account within a few minutes.

Depositing with Nagad is the same as with bKash. Select Nagad in the deposit section, send the amount to the designated Nagad number using the app or the *167# code, and submit the transaction ID. The minimum of ৳300 applies. If you have any trouble, get help via live chat.

The minimum deposit amount at bajiq is ৳300 for all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, this limit is the same. Your first deposit qualifies you for a 100% welcome bonus (up to ৳20,000).

First, note down the transaction ID from your bKash, Nagad, or other wallet's inbox. Then contact bajiq via live chat or at [email protected] with this ID and the time of the deposit. The issue is usually resolved within a few minutes.

Still have questions?

Our support team is by your side in Bengali — 24 hours a day, 7 days a week.

Contact Us on Live Chat

Email: [email protected]  |  Support available in both Bengali and English